Truvid Help Center
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Content & Playlists FAQs

Why is the same video appearing on every web page but there are many different videos in the playlist ?

Check if your playlist is set to "Play By Order". Activate "Random" to see a different first video on different pages.

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Where do I see my updated YouTube content ?

Navigate to Truvid's Video Content Library. In the library, filter by "Content Type" and choose "My Own Videos".


Where do I ask for personalized produced videos from Truvid ?

Reach out to your Account Manager and we can provide this for you.


Why are my YouTube videos not syndicating onto Truvid's platform ?

Make sure the YouTube syndication is active and you uploaded the correct channel or playlist ID.


Why can I not see my manually uploaded videos in Truvid's content library ?

It may take some time, please wait and check after 30 minutes. See the rules and regulations for uploading video content here.